What is Support Coordination?
Support Coordination is a capacity-building support to implement all supports in a participant’s plan, including informal, mainstream, community and funded supports.
Support Coordinators work creatively and resourcefully with participants in how they utilise their support budgets to achieve their goals.
What activities does a Support Coordinator usually undertake?
Support Coordinates are likely to support the participant to:
- Assess a number of mainstream, community, informal and provider options and choose preferred options or providers.
- Negotiate services to be provided and their prices, develop service agreements and create service bookings with preferred providers.
- Negotiate services and prices as part of any quotable supports.
- Arrange any assessments required to determine the nature and type of funding required (eg: assessment to determine the type of complex home modifications required).
- Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds.
- Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds.
- Link to mainstream or community services (eg: housing, education, transport, health).
- Strengthen and enhance their capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
- Resolve problems or issues that arise.
- Understand their responsibilities under service agreements.
- Change or end a service agreement.
Are there other activities a Support Coordinator might undertake?
Support Coordinators may also undertake specialist activities including:
- Assisting the participant to get ready for their plan review by helping them:
- Assess whether they achieved their goals and got value for money for their plan.
- Identify solutions to problems experienced in implementing the plan and consider new goals.
- Helping participants decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning.
What activities doesn’t a Support Coordinator provide?
How are Support Coordinators allocated?
What are the expectations of Support Coordinators?
Support Coordinators are expected to:
- Contact the participant ideally within two days after the handover, and meet with the participant within the next five days.
- Understand the role of the mainstream service system and be registered providers.
- Agree to the NDIS legislation and rules including provisions relating to reasonable and necessary supports.
- Understand the NDIS Price Guide and flexibility within budgets.
- Manage any perceived or real conflict of interest in accordance with the NDIA’s Terms of Business.
- Provide the NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency.
What outcomes do Support Coordinators deliver for participants?
Support Coordination enables participants to:
- Maximise the value for money they receive from their supports.
- Exercise their choice and control.
- Implement their plan.
- Have increased capacity to manage and direct their own supports
- Have greater opportunities to explore and connect with community and alternative support options.
- Better coordinate multiple supports and services.
- Have the capacity of their informal support network strengthened.
- Be able to effectively use the NDIS Participant Portal myplace.