Synergy Vision

How do you want your story to be told?
Our only goal is for you to make a difference through our support and care. But it’s in your hands to start rewriting your own story.

Synergy Vision Complaints Form

Your voice matters. Synergy Vision welcomes and will assist you in managing and assisting you to resolve any complaints with any element of your service. We believe people have a right to speak up as it helps us to see what works, what doesn’t, and where we can make improvements in our products and services.

We believe our frontline staff are the best people to assist you. If you want information about our services or you are unsure about something, we encourage you to contact our office.

How to make a complaint

You have a number of ways you can submit a complaint. The easiest is to fill in the form below; otherwise You can send an email to feedback@synergyvision.com.au, call us on (02) 4648 8770. 

The form below is for complaints only. 
For general inquiry’s please go to the Contact page.
For general feedback please go to the Feedback page.

What happens when you make a complaint?

We will resolve your complaint as quickly as possible. Synergy Vision Complaint Procedure requires that we:

  • Take immediate action where there appears to be a high risk of harm, neglect or abuse
  • Aim to acknowledge complaints within the next business day from receipt
  • Call you within two business days of acknowledgement

When we contact you to talk about your complaint we may ask you to provide more information to help us understand the nature of your feedback.

We will contact the person you are providing complaint about, provide them with details and ask for their comments and relevant information. We will let you know what they say in response to your feedback.

Complaints can be resolved in many different ways and the officer who is handling your feedback can provide you with information about how similar complaints have been resolved.

Dealing with an unsatisfactory response

If you are dissatisfied with the outcome of your complaint you can ask for a supervisor or manager to review your complaint and how it was handled. Otherwise, the NDIS Commission can take complaints about:

  • Services or supports that were not provided in a safe and respectful way
  • Services and supports that were not delivered to an appropriate standard

Miscellaneous feedback

If your complaint or feedback is not related to the NDIS you may seek assistance from the Commonwealth Ombudsman by calling 1300 362 072 or visiting their website.