Conflict of Interest Policy


As a registered provider of supports under the National Disability Insurance Scheme, Synergy Vision has responsibilities in relation to:

  • Managing conflicts of interest generally
  • Managing conflicts of interest in plan management and support coordination
  • Offering or receiving gifts, benefits and commissions

Managing conflicts of interest generally

The NDIS Terms of Business for Registered Providers require providers to have policies about potential conflicts of interest in service delivery.

Synergy Vision and its team members will ensure that when providing supports to customers under the NDIS, including when offering plan management or support coordination services, any conflict of interest is declared and any risks to customers are mitigated.

All employees will act in the best interests of NDIS participants and other customers, ensuring that participants are informed, empowered and able to maximise choice and control. Staff members will not (by act or omission) constrain, influence or direct decision-making by a person with a disability and/or their family so as to limit that person’s access to information, opportunities, and choice and control.

Employees will ensure that Synergy Vision proactively manages perceived and actual conflicts of interest in service delivery. Employees will manage, document and report on individual conflicts as they arise, and ensure that advice to a participant about support options (including those not delivered directly by Synergy Vision) is transparent and promotes choice and control.

As required by the NDIA Terms of Business, all participants will be “treated equally, and no participant [shall be] given preferential treatment above another in the receipt or provision of supports”. See the section below.

Managing conflict of interest in plan management and support coordination

Members of the Coordination Team performing support coordination functions will ensure that:

  • They declare to customers the potential conflict of interest of Synergy Vision being both plan manager or support coordinator and a provider of other supports and affirm that the organisation will act as directed by the customer and in the best interests of the customer
  • Customers will be presented with a range of choices about providers of supports and not only Synergy Vision
    • Staff will not seek to influence the customer to select Synergy Vision
  • Customers will be presented with options regarding support delivery in the future, including whether they would like to be wait-listed with other providers
  • Brief notes will be made in MyCareSoft confirming the advice given to the customer

Gifts, benefits and commissions and the NDIS

Synergy Vision or its staff must not accept any offer of money, gifts, services or benefits that would cause them to act in a manner contrary to the interests of an NDIS participant. Further, employees must have no financial or other personal interest that could directly or indirectly influence or compromise the choice of provider or provision of supports to a participant. This includes the obtaining or offering of any form of commission by employees or Synergy Vision.